Excellent Customer Service and Support has been the driving factor of our success, and we are proud of our Kofax Implementations to know how they have transformed and helped businesses accomplish more. ACMO provides ongoing support for your Intelligent Automation solution through its Annual Application Support program. The program provides peace of mind for the customers, that their solution is looked-after by the ACMO Support Team in the event of any issues. The support team is based in our Sydney office which allows us to effectively service customers across Australia, New Zealand and in the broader Asia-Pacific region.
Kofax follows a consistent software lifecycle policy across itsproducts, giving customers a scheduled plan for new software versions, service packsand minor or maintenance releases.Kofax Software Assurance andMaintenance program provides customers free access to any future releases of the Kofax software you have purchased. It enables the ACMO Support team to request new feature requests that are important for your business or report any bugs experienced in your Kofax solution.
ACMO support team is always available to offer help, review any enhancement requests or even to answer a quick question you may have.
All our customers have access to our support portal for you to keep a track of the tickets, respond to any comments or attach any supporting documentation.
Most comprehensive public Kofax Knowledge base providing 24×7 access to Kofax tips, tricks and best practices, so you are always looked after.
Depending on how critical any issues reported are for your business, ACMO Support Team engages documented escalation protocols and alert management so that additional resources can
be introduced to provide a timely resolution. Contact us today to discuss your support requirements at +61 (02) 9060 3760 or email us at firstname.lastname@example.org.